Shipping and Returns

Order Processing

All orders ship within two (2) business days of the order being placed, unless additional information is required from the customer (such as address verification or payment confirmation).

We reserve the right to cancel any order at any time for reasons including, but not limited to, pricing errors, product availability, or suspected fraud.

Shipping Carriers & Methods

We reserve the right to ship orders using the carrier of our choosing, even if a specific carrier or service is selected at checkout (for example, UPS Ground).

That said, we remain responsible for ensuring the order is delivered within the delivery timeframe paid for at checkout.

For higher-value orders, a signature upon delivery may be required.

International Shipping

For international orders:

We may ship using UPS, USPS, or FedEx, depending on logistics and the service selected at checkout
We do not collect customs duties, taxes, or import fees at checkout
Any customs duties, taxes, brokerage fees, or import charges imposed by the destination country are entirely the customer’s responsibility

Please note:

UPS and other carriers may charge brokerage fees in addition to import duties and taxes
All international shipping costs are non-refundable

Return Policy

Return Window

We offer a 30-day return policy, meaning you have 30 days from the delivery date to request a return.

Return Eligibility

To be eligible for a return:

The item must be in the same condition as received
Unused, unworn, with tags, and in original packaging
Proof of purchase is required

Items returned used, damaged, or in a condition different from how they were received may:

Be subject to a restocking fee, or
Be refused and returned to the customer

Replacement orders are non-returnable and non-refundable.

How to Start a Return

To start a return, please email contact@shopminolta.com with:

Your order number
Reason for return

Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide:

A return shipping label (when applicable)
Instructions on how and where to send the item

Return Shipping Responsibility

Customers are responsible for return shipping costs, unless the item arrived damaged or defective
For higher-value orders, customers may be required to cover return shipping
International customers must purchase their own return label
Customers are responsible for any damage during return shipping

Any packages refused or returned to sender for any reason may:

Be subject to a restocking fee
Have original shipping costs withheld from the refund

Customs & International Returns

If an international shipment is returned to us because the customer refused to pay customs or import fees:

Any customs fees or charges we incur will be deducted from the refund
Exchange rate differences between purchase and refund dates are not our responsibility

Non-Refundable Costs

Original shipping costs are non-refundable
Shipping delays do not qualify for shipping refunds if the package is delivered within the expected timeframe
All international shipping costs are non-refundable

Damages & Incorrect Items

Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us right away so we can evaluate the issue and make it right.

Exchanges

The fastest way to receive a replacement is to:

Return the original item
Place a new order once the return is approved

We do not process direct exchanges.

Refunds

Refund Conditions

Refunds are only issued once the item is returned and inspected.

All refund decisions outside of standard policy are handled case by case.

Refund Processing

Once we receive and inspect your return:

We will notify you whether the refund is approved
If approved, refunds are issued to the original payment method
Processing times vary by bank or card issuer

All accessories included with the original shipment must be returned.
Missing accessories will result in a deduction from the refund.